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Return & Refund Policy

Faulty or damaged items please contact for assistance

If you are not entirely satisfied with your purchase for any other reason, we're here to help.

  • return the goods, or get the goods replaced, or get the goods repaired.

We operate a full no quibble returns policy.  


You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not refundable.

If you have any questions on how to return your item to us, please contact us we are here to help 


Return address:
Rottner Roberts Mailboxshop24za

Unit 4, Rivergate 2
35 Columbus Crescent, Rivergate Cape Town 
Western Cape Town 

(+27) 076 301 6172